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Grupo Baía Sul, a Reference in Healthcare in Florianópolis, Announces Vacancy for Night Shift Customer Service Assistant. The Position Offers Growth Opportunities in an Environment that Values Diversity and Humanized Care. Interested Candidates Must Have Completed High School and Experience in Customer Service.
Grupo Baía Sul, recognized for its excellence in healthcare services, announced the opening of a vacancy for Customer Service Assistant at Baía Sul Hospital, located in Florianópolis.
The position is designated for the night shift, from 00:00 to 06:00, on a 6×1 schedule, including weekends.
The professional will be responsible for ensuring humanized and efficient service to patients and their families, from the arrival at the hospital to the completion of necessary services.
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Job Responsibilities
The Customer Service Assistant will perform crucial functions for the smooth operation of the hospital, including:
- Pre-Service: Identify and verify necessary documents for patient admission.
- Monitoring Wait Time: Track wait times and the volume of services, efficiently adjusting the flow of patients.
- Humanized Reception: Greet patients and families attentively, clarifying doubts and providing emotional support.
- Patient Registration: Enter information in the Tasy system, ensuring data is updated and accurate.
- Private Service Billing: Carry out billing, especially in cases of discharge outside business hours.
Requirements and Qualifications
To apply, it is necessary to:
- Have completed high school.
- Have prior experience in customer service; experience in clinical or hospital settings will be a differential.
- Be available to work the night shift, according to the schedule.
- Reside in Florianópolis or surrounding areas.
Selection Process
The selection process includes:
- Registration on the official hospital website.
- Interview with the People and Management area.
- Interview with the area manager.
- Hiring.
Benefits of Working at Grupo Baía Sul
Grupo Baía Sul offers an inclusive environment, professional growth opportunities, and a focus on humanized care, both for patients and employees.
Additionally, the hospital values diversity and inclusion, seeking professionals who respect the individualities of all.
About Grupo Baía Sul
Grupo Baía Sul is part of the Hospital Care holding, an innovative organization in the healthcare sector aimed at transforming supplementary healthcare in Brazil.
Baía Sul Hospital, inaugurated in 2018 in Florianópolis, stands out for its agile, humanized, and highly specialized service.
Recent Partnerships and Recognitions
In December 2024, Grupo Baía Sul forged a partnership with the Government of the State of Santa Catarina for the provision of elective orthopedic surgeries, aiming to reduce wait lists for patients of the Unified Health System (SUS). This initiative reinforces the group’s commitment to public health and excellence in care.
Additionally, in November 2024, Grupo Baía Sul was recognized with the 2024 Leaders Award in the Social Responsibility category, promoted by LIDE Santa Catarina.
The award highlighted the project “Building Paths of Care,” which trains young people and adults from communities in Florianópolis for the job market, reflecting the group’s commitment to ESG (Environmental, Social, and Governance) practices.
Challenges and Opportunities of Night Shift Work
Working the night shift presents unique challenges, such as the need to adapt to the inverted circadian cycle and manage the balance between professional and personal life.
However, it also offers opportunities, such as less traffic during commutes, a quieter work environment, and in some cases, additional pay.
How to Apply
Interested candidates should access the official Baía Sul Hospital website and register in the careers section. It is important to fill in all the requested information and attach an updated resume.
Final Considerations
If you are looking for a growth opportunity in an environment that values humanized care and professional excellence, the Customer Service Assistant position at Baía Sul Hospital may be the next step in your career.
Take this chance to be part of an institution that is transforming supplementary healthcare in Brazil.
And you, would you be willing to adapt your routine to work the night shift in pursuit of excellence in healthcare? Leave your opinion in the comments!
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