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Drivers report delays in dock clearance, bureaucratic procedures, and lack of adequate infrastructure in some distribution centers. According to Law No. 11,442/2007, loading or unloading must occur within five hours, and the carrier can charge for the duly proven excess period.
Deliveries to supermarkets and distribution centers are frequently pointed out by truck drivers as exhausting operations.
Among the main complaints are the delay in accessing the docks, bureaucratic procedures, and the lack of adequate infrastructure in some establishments.
The problem occurs when the vehicle arrives at the destination but remains stationary waiting for authorization to unload. This period can compromise the driver’s schedule, reduce the number of trips made, and increase the transport company’s costs.
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Stationary truck represents loss of productivity
During the wait, the truck remains unavailable for new freight. Furthermore, the carrier continues to bear expenses related to the vehicle and the professional’s journey, even without being able to advance in the operation.
There are reports of truck drivers who avoid deliveries to certain supermarkets or distribution centers. However, there is not enough national data to assert that this is the most rejected type of freight by the category.
Therefore, the information should be presented as a perception reported by part of the professionals, and not as a valid conclusion for all Brazilian truck drivers.
Law establishes five-hour limit
The Law No. 11,442/2007 stipulates that the maximum time for loading or unloading is five hours, counted from the arrival of the vehicle at the destination address. After this period, the carrier is entitled to payment for the excess time.
The legislation also requires the shipper and the recipient to provide a document that records the vehicle’s arrival and departure times. This receipt is important to demonstrate how long the truck remained waiting.
In 2026, the National Land Transport Agency updated the compensation to R$ 2.50 per ton of the vehicle’s total capacity, per hour or fraction exceeding.
Despite legal protection, the difficulty in proving the times and charging the payment can prolong the conflict between carriers and companies responsible for receiving the goods.
