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This Is Your Chance to Build a Solid Career at Brazil’s Largest Independent Hospital Network, Rede D’or, Which Is Looking for Dedicated Professionals for the Role of Call Center Operator (Ombudsman) at Its Scheduling Center in Rio de Janeiro.
The Rede D’Or, recognized for its excellence and innovation in the healthcare sector, has a new job vacancy announcement for the position of Call Center Operator (Ombudsman). The opportunity is intended for professionals with a completed high school education who are seeking stability and professional growth in the dynamic corporate sector, working directly at the Scheduling Center located in the heart of Rio de Janeiro. If you identify with an environment that values quality service and constant improvement, this position could be your next professional step at Rede D’or.
Selection Process
The selection process for the Call Center Operator (Ombudsman) position at Rede D’or will seek to identify candidates with the skills and profile aligned with the job requirements and the company’s values. Interested candidates should apply online within the stipulated deadline, which ends on July 3, 2025 (29 days from June 4, 2025). Subsequent stages may include basic knowledge tests in Office Suite and internet navigation, as well as assessments of verbal and written fluency.
Candidates with prior experience in ombudsman roles may have an advantage, but the position is open to all who meet the basic requirements and demonstrate proactivity and the ability to handle multiple demands. Availability for on-site training is crucial, as the company invests in the training of its employees to ensure excellence in service. Prepare your resume and highlight your communication and organizational skills to increase your chances in this competitive process.
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Call Center Operator (Ombudsman) – Rio de Janeiro
The Call Center Operator (Ombudsman) position at the Scheduling Center of the corporate sector of Rede D’or, located in downtown Rio de Janeiro, is a formal position under the CLT regime. The professional will be responsible for direct customer service, with the main focus on efficiently resolving and forwarding customer demands. Daily activities include handling inbound and outbound calls, clarifying inquiries, and detailed recording of requests that cannot be resolved immediately, ensuring proper forwarding to the responsible areas. Furthermore, the operator will analyze demands received via email or other online tools, maintain constant and effective interaction with internal teams for follow-up, and will need to manage their workload in an organized manner, aiming not only for individual results but also contributing to the success of the team as a whole. Working hours will be aligned with the needs of the center, and availability for on-site training at the beginning of activities is a requirement.
About Rede D’or
Founded in 1977, Rede D’Or has established itself as the largest independent hospital network in Brazil, with a presence in several states across the country. With a portfolio that exceeds 75 owned hospitals and 55 oncology clinics, the company is synonymous with quality and innovation in the healthcare sector. Rede D’or operates with several regionally recognized brands, such as São Luiz hospitals in São Paulo, Esperança in Pernambuco, and Santa Luzia in the Federal District, among many others, demonstrating its reach and adaptability to local needs.
Rede D’Or prides itself on promoting an inclusive work environment that values diversity in all its forms. Career opportunities at the company are open to professionals of all profiles and backgrounds, including people with disabilities, reinforcing its commitment to equal opportunities. With the recent and strategic business combination with SulAmérica, Rede D’Or further strengthens its market position, reiterating its commitment to sustainable growth, continuous innovation, and excellence in providing healthcare services to the Brazilian population.
Job Requirements
To apply for the Call Center Operator (Ombudsman) position at Rede D’or, it is essential to have completed high school. Additionally, the following are valued: excellent verbal and written fluency, with a notable ability to synthesize information clearly and concisely; basic knowledge of Office Suite and internet navigation (skills that will be tested during the selection process). Although not mandatory, prior experience in ombudsman roles will be considered an important differentiator. It is fundamental to be available for on-site training. The company also seeks proactive, organized professionals who demonstrate the ability to handle simultaneous demands effectively.
Job Benefits
Rede D’Or offers a competitive salary (amount to be negotiated directly with the selected candidate) and a very attractive benefits package, which includes: comprehensive medical and dental assistance for the employee; transportation vouchers to facilitate commuting and meal vouchers. Additionally, the company provides life insurance, an on-site cafeteria, partnerships with various companies that guarantee discounts on products and services, and employee discounts on in-network products, aiming for the well-being and satisfaction of its employees.
How to Apply
Those interested in joining the team Rede D’or as a Call Center Operator (Ombudsman) should pay attention to the application deadline, which ends on July 3, 2025. To apply, it is necessary to search for this job vacancy announcement on the official recruitment channels of Rede D’or or on partner job portals where the position is advertised.
It is recommended to prepare an updated resume, highlighting relevant experiences and skills for the role, especially those related to communication, customer service, and, if applicable, ombudsman. Ensure that all contact information is correct and carefully review the resume before submission. Don’t miss the chance to join one of the largest and most respected healthcare companies in the country, Rede D’or.
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