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TOTVS Is Hiring for New Job Openings for Technical Support Analyst – Mid-Level, A Remote Opportunity for Technology Professionals with ERP Protheus Experience. Attractive Salary and Various Benefits Await You!
The selection process for this TOTVS job opening is rigorous and structured to ensure that candidates have the necessary skills to work with technical support for ERP Protheus. Initially, interested parties must apply through the official company website or recruitment platforms. After the application, resumes will be reviewed by the HR team, who will contact those professionals that meet the position’s requirements.
Selected candidates will undergo an initial interview with a recruiter, who will evaluate their experience and knowledge of technical support and ERP systems. Then, a technical test will be administered to measure practical skills in the area. The final phase includes an interview with the area managers, who will discuss the day-to-day aspects of the position and the company’s expectations. After this stage, approved candidates will receive a formal offer and begin the admission process.
Technical Support Analyst – Mid-Level | 100% Remote
TOTVS is looking for qualified professionals to work as Technical Support Analyst – Mid-Level. The professional will be responsible for assisting clients, clarifying doubts, and solving issues related to the ERP Protheus system. It is necessary to log incidents, categorize tickets, and escalate requests to higher levels when needed. The routine also includes maintaining FAQs and knowledge bases, as well as contributing to improvements in internal processes. The position is remote, allowing the professional to work from any location.
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About the Company
TOTVS is one of the largest companiess in technology in Brazil, a leader in the development of enterprise management software. Operating in various segments such as retail, healthcare, and education, the company stands out for its commitment to innovation and the digital transformation of its clients. Present in the market for over 40 years, TOTVS constantly invests in new technologies to provide efficient and secure solutions.
Currently, TOTVS employs thousands of highly qualified professionals, promoting a dynamic and collaborative work environment. The company values the development of its employees, offering training and growth opportunities. Its commitment to diversity and inclusion makes TOTVS an excellent option for those seeking professional growth and stability in the technology sector.
Requirements for the Position
To apply for this job opening at TOTVS, candidates must have a completed higher education degree in Information Technology, experience with customer service, and advanced knowledge of ERP Protheus. It is desirable that the candidate has skills in ADVPL, debugging, and database concepts.
Job Benefits
Professionals hired by TOTVS will have access to an attractive benefits package, including health and dental assistance, meal allowance, food stipend, life insurance, profit-sharing program, educational incentives, and the possibility of remote work.
How to Apply
Interested individuals in participating in this job announcement should visit the official TOTVS website or recruitment platforms. It is important to fill in all the information on the resume correctly and highlight experience in technical support. After applying, candidates can track the status of their application through the company’s website or the registered email.
Candidates are encouraged to prepare a good summary of their experiences and skills, highlighting knowledge in ERP Protheus and customer support. Having an updated profile on LinkedIn can also be a differentiator to increase selection chances.
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