Portuguese 
English 
Spanish 
3 min of reading 
6 comments 
Applications Open for Remote Work in Customer Service and Ombudsman at Vivo, with a Daily Schedule of 7h12 on Business Days, Technical Support for Mobile and Broadband Services, and a Competitive Benefits Package.
Vivo has begun recruiting for Customer Experience Representative for home office roles linked to Curitiba and the metropolitan region. The position is part of the relationship and business area and focuses on effective and consultative service.
The expected schedule is from Monday to Friday, 7h12 per day, including remote training. The proposal is aimed at those seeking formal remote work with a routine of business days and quality service targets.
According to the company’s materials, the area also operates in the ombudsman, aiming to reduce contacts with agencies such as Anatel, Procon, and Consumidor.gov through swift responses and thorough investigations.
-
WEG opens a job vacancy for those who want to work from 4:20 PM to 1:15 AM as an Assembly Assistant in Bento Gonçalves (RS).
-
Work at the Federal Institute and earn up to R$ 7,000: IFRJ calls for individuals with high school, technical, and higher education levels in a competition with 400 vacancies, assistance of R$ 1,175, Idecan as the organizing committee, and the announcement expected for May 2026.
-
Labor shortage: Switzerland is ‘desperate’ to find 40,000 workers, and Brazilians in this situation can apply.
-
Brazil reaches the lowest unemployment rate in history and launches job openings, internships, and 10,000 free courses in 2026.
Telefônica Brasil (Vivo) reinforces its customer service digitalization strategy and highlights a culture of diversity and innovation as the foundation for its team of over 30,000 employees in the country.
Main Responsibilities in Customer Service and Ombudsman
The representative must investigate requests, interact with internal departments, and solve problems in mobile and landline services (such as broadband). The focus is to raise satisfaction scores and reduce recurrences.
Among the routine tasks, the position includes specialized technical support, reading updated procedures, and monitoring complex cases with technical teams, ensuring resolvability in interactions.
The role requires a consultative attitude, offering products and services aligned with the customer’s needs, following the policies and quality service targets of the operation.
There is an expectation to suggest improvements in processes and service flows, reporting recurring issues and proposing adjustments for efficiency and experience gains.
Requirements, Profile, and Infrastructure for Home Office
The company seeks professionals with complete high school education, good communication, agility in problem-solving, and the ability to work collaboratively with other areas. Previous experience in customer service is desirable.
On the technical side, the position requires computer skills and proficiency in Office, as well as constant updates on pre, control, post, and broadband services to conduct accurate diagnostics.
For remote work, a suitable environment with a desk, chair, good lighting and ventilation, as well as a minimum internet connection of 300 Mb for stability in interactions and systems, is necessary.
Availability must cover a 7h12 schedule within the 8h to 22h timeframe, respecting the Monday to Friday schedule defined by the operation and training.
Benefits and Competitive Advantages
Vivo offers a package of flexible benefits, which may include meal vouchers, health and dental assistance, pharmacy aid, and life insurance, with customization for dependents.
There is a free controlled mobile plan after three months and discounts on landline services, broadband, TV, and apps, as well as a day off on birthdays and programs for volunteering and education with partnerships.
The operator maintains initiatives such as Vivo Valoriza and integrated offers of apps and digital services in the plans, strengthening the ecosystem to which the employee has access as a customer.
The internal culture promotes diversity and inclusion, with development and internal recruitment tracks, aligned with the company’s digital transformation strategy.
How to Apply and Where to Confirm Official Details
Applications are open on Vivo’s official recruitment channels, such as LinkedIn Jobs and the Gupy portal dedicated to Customer Service positions. It is recommended to apply through the most recent link.
Currently, LinkedIn lists the position “Customer Experience Representative | Curitiba/PR | Monday to Friday | Home Office,” indicating high demand and recent publication.
Before submitting your resume, review the technical requirements, validate the schedule and workload, and check the benefit policies on Vivo’s “Work with Us” site to confirm updated requirements.
To keep track of related positions and inclusive programs, consult the general Vivo job page and the service hub with talent pools by city and function.
O ruim que tdoo é em home office, treinamento, atuação…, mass a pessoa tem que morar em Curitiba, sacanagem.
Eu mesmo tenho quase 10 anos com experiência em Canais Regulatórios, porém moro em outro estado.
Se a vaga é home office, por que a exigência de residir em Curitiba?
Estranho, né? É impressão minha ou eles não divulgam o salário, eu não encontrontrei…