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Online Shopping in 2025: Consumers Have 7 Days to Regret and Up to 90 Days of Mandatory Warranty
With the growth of online shopping, many Brazilians still do not fully know their rights in case of problems with products or services purchased online. The legislation guarantees deadlines and mechanisms that prevent financial losses, but it requires the consumer’s attention to avoid letting deadlines expire.
The Right to Regret in Up to 7 Days
The consumer’s right ensures that, for purchases made outside physical establishments, such as websites and apps, the customer has up to 7 days to withdraw from the contract without providing justification.
This period, provided in Article 49 of the Consumer Defense Code (CDC), starts counting from the receipt of the product or the signing of the service.
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In this case, the return must be free of charge, and the company must immediately refund the amounts paid, including shipping costs.
Cíntia Brunelli reminds that this is one of the most important consumer protection instruments in the digital environment, as it allows time to evaluate the actual quality of the received product.
Mandatory Warranty of Up to 90 Days
When the withdrawal period expires, the protection of the mandatory legal warranty still applies.
For non-durable goods, such as food and hygiene items, the period is 30 days. For durable goods, such as electronics and appliances, the consumer has 90 days to complain about defects.
If the problem is hidden, meaning it appears only after continuous use, the period starts counting from the discovery of the defect.
In such cases, the company has up to 30 days to perform the repair.
If they cannot do so, the customer can demand a product exchange, refund of the amount paid, or a proportional discount on the price.
How to Assert Rights in Case of Problems
In practice, many online stores already offer specific buttons for returns and exchanges. However, when this feature is not available, the consumer should register a service protocol, keep email receipts, and screenshots as proof.
These pieces of evidence are crucial in disputes with Procon or in court.
If the supplier refuses to resolve the issue, the customer can contact Procon or file a lawsuit, requesting compensation for moral damages in cases of embarrassment or serious losses.
Lawyer Cíntia Brunelli emphasizes that the courts have been strict with companies that violate the law, imposing penalties that go beyond mere refunds.
Risks of Scams and Unreal Prices
Another important warning is about offers on websites of dubious origin. Prices far below the market can hide counterfeits or frauds.
The principle is simple: when an offer seems too good to be true, it usually is a scam.
Checking CNPJ, physical address, and official contacts of the seller is an essential practice to avoid falling into traps.
The lack of this information is indicative of irregularity and can hinder any attempts to recover the amounts paid.
The rules governing consumer rights in online purchases provide strong guarantees but require buyer vigilance.
The 7-day withdrawal period and the 90-day mandatory warranty are powerful tools, as long as the consumer knows them and knows how to assert them.
And you, have you ever needed to return an online purchase or assert the warranty of any product? Do you think stores actually respect these deadlines?
Share your experience in the comments—your opinion can help other consumers protect themselves.
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