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Free Online Courses from Sebrae Now Use WhatsApp and Chatbots with Artificial Intelligence to Teach Classes. Options Are Available in Marketing, Entrepreneurship, and Many Others
The Brazilian Service of Support for Micro and Small Enterprises (Sebrae) is offering various openings in free online courses in the areas of marketing, entrepreneurship, business management, and much more, which will be taught by chatbots via WhatsApp. So far, there have been over 3 million interactions in the 15 available workshops.
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How Will Sebrae’s Free Courses Work via WhatsApp?
All interactions between instructors and students will occur through WhatsApp, using an architecture integrated with Sebrae’s authenticator, which identifies whether the user is already registered. If not, it directs the user to create a unique account.
To understand what the student wants and which course they wish to take, Sebrae will utilize Watson in its architecture, an artificial intelligence solution from IBM. And it doesn’t stop there; the tool operates using Google Cloud Platform resources.
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According to Sebrae’s website, one of the major benefits of the free online courses via WhatsApp is the extensive use of technology, as WhatsApp chatbots can provide the same experience as a distance learning course, and can have other functionalities in the education network during the pandemic.
Free Online Courses Offered by Sebrae
The free online courses from Sebrae via WhatsApp are divided into five themes:
- Finance;
- Marketing;
- Planning and Management;
- Entrepreneur Profile;
- Opening, Closing, and Growth of the Business.
In total, there will be 28 free online courses via WhatsApp in the areas of entrepreneurship, finance, marketing, and many others. During the free online courses, WhatsApp users will receive information about their learning progress.
If a student drops out of the course, Watson can identify and interact to encourage the user to pay attention to the content made available by Sebrae. Signing up for Sebrae’s courses is simple; just visit the institution’s website and click on the option “Courses via WhatsApp”. This will display all the courses offered by the institute.
Sebrae Software Architect Talks About the Evolution and Use of New Technologies in Learning
According to Ricardo Medeiros, software architect at Sebrae, the cloud native architecture is paid based on usage. Thus, cloud resources decrease or increase automatically according to demand, without performance loss, as computational resources can be adapted. He also states that it is a solution unlike any other.
The material for the free courses has been adapted by Sebrae’s business team, as well as leveraging technology. The videos and images are lightweight to optimize use for those on mobile data, making it even cheaper and minimizing costs for information transfers.
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