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Based on a survey by GoTo and Workplace Intelligence with 2,500 employees and IT leaders, the topic shows how artificial intelligence has become part of the professional routine, but also raised doubts about dependency, loss of skills, pressure for productivity, and the need to preserve critical thinking, creativity, and human discernment
AI has already become a routine tool at work, but the feeling of dependency is starting to worry employees and leaders. A survey by GoTo and Workplace Intelligence with 2,500 professionals and IT managers shows that half of the employees claim to rely too much on technology.
According to data from a report by CNBC, the survey also reveals a deeper discomfort.
Among the workers interviewed, 39% said that AI is making them less intelligent, 41% believe it could harm their career prospects in the long term, and 30% stated they can no longer work without it.
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AI Dependency Raises Alert in the Professional Environment
The advancement of artificial intelligence does not only appear as a productivity gain. The survey indicates that many professionals feel pressured to use the technology even when the task does not require this support.
This point appears in another data from the survey: 60% of workers said they feel pressured to use AI as a way to increase productivity. When this use becomes automatic, the tool can cease to be support and turn into an unreflective habit.
One of the suggested practices is to conduct a weekly analysis of one’s own use of technology. The idea is simple: keep a list of tasks assigned to AI and set aside 10 minutes at the end of the week to evaluate each case.
Two questions guide this review: did the use improve the result? Could the task have been done without the help of technology? The goal is not to eliminate AI, but to understand when it saves time and when it merely replaces a skill that should continue to be practiced.
Difficult tasks require human judgment before automation
The research also highlights inappropriate uses in sensitive situations. According to the survey, 70% of employees admit to improperly resorting to AI in high-risk tasks that involve emotional intelligence, common sense, or decisions with real consequences.
These cases include difficult conversations and decisions that require reading the context. For this reason, the recommendation is to first make a manual attempt before seeking help from the tool.
The proposed method is to dedicate at least 15 minutes to the task on your own. It could be writing the first draft, organizing the argument, or reflecting on the problem. After that, AI comes in as support to test, review, or enhance the work.
Care is important because the research itself shows weaknesses in using the results. In total, 43% of employees admitted to using AI responses even when they suspected there were errors or false information.
Additionally, 31% said they felt an implicit pressure to trust the tool and not point out flaws. Another 14% reported AI errors to a manager but were advised to do nothing.
Human skills gain importance in companies with AI
The survey indicates that the most prepared professionals will be those capable of using AI as a partner, not as a crutch. This involves preserving skills that depend on constant practice.
Among the skills considered most important in an AI-driven environment are creative thinking, emotional intelligence, and discernment. The latter involves knowing when to trust technology and when to intervene.
A practical way to develop these capabilities is to choose an area per quarter. Those working with clients can seek situations that require reading the environment and handling divergences without a ready-made script.
Meanwhile, professionals in analytical areas can practice formulating and defending their own point of view before consulting other opinions or a chatbot. The logic is to use the time freed up by technology to strengthen skills that remain essentially human.
In practice, the challenge is to turn speed into support without giving up authorship in the process.
AI needs to be studied by companies
The adoption of AI in the workplace changes how tasks are distributed between people and systems. Artificial intelligence tools can accelerate drafts, organize ideas, and support analyses, but they do not replace professional responsibility, context, and judgment.
When usage becomes automatic, there is a risk of reducing the practice of important skills, such as argumentation, creativity, and decision-making. Therefore, the central point is not to reject technology, but to create criteria for using it. In professional environments, knowing how to review, question, and correct an AI-generated response becomes as important as knowing how to ask for help from it.
