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Remote Position at TIM Offers Permanent Hiring, Comprehensive Corporate Benefits, and English Course for Family Members. Applications Are Open Until December 5, 2025, and Include Fully Online Selection Stages.
TIM has opened a remote position for the role of Relationship Consultant – Residential Solutions, with administrative placement in São Paulo (SP), a permanent contract, and applications open until December 5, 2025.
The opportunity also includes people with disabilities and was posted on October 21, 2025.
The role focuses on customer service for clients who submit requests through recourse channels and consumer protection agencies.
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Role and Professional Routine
The position involves receptive and active service to demands that come through Ombudsman, Reclame Aqui, and agencies such as Anatel, Procon, Consumidor.gov.br, and Special Civil Court (JEC).
According to the company, the goal is to ensure an effective service journey, from the first contact to case resolution, with follow-up via phone, email, or corporate messages.
TIM states that the professional will be responsible for interpreting complaints, identifying root causes, involving internal areas, and formalizing the handling of requests clearly and documented in the system.
Performance will be monitored by operational and business indicators, with goals related to quality and customer satisfaction.
Requirements and Desired Profile
To apply for the position, a complete high school education, intermediate knowledge of computer science and Office package, and experience in customer service are required.
The company considers previous experience in recourse channels, such as Ombudsman and consumer defense platforms, a differential.
Basic math skills for operational checks and records are also required.
According to the official statement, TIM is looking for professionals with communication skills, organization, and proficiency in digital tools.
The selection prioritizes candidates with a profile suitable for the routine of direct consumer relationship and resolving complex demands.
Benefits and Corporate Programs
The position is remote, and the company offers a broad benefits package.
Among them are medical and dental assistance, medication benefits, Gympass, food and/or meal vouchers, transport vouchers, private pension, cell phone with unlimited internet and voice allowance, as well as an online English course extendable to a family member or friend.
The package also includes internal training programs, profit sharing, assistance for children up to two years old, daycare reimbursement, flexible work models, and the Happy Day, which grants one day off in the birthday month.
The operator also maintains the Conexão Bem + Estar program, focused on the physical and emotional support of employees and their families, according to information released by TIM itself.
Selection Process Stages
The selection process consists of nine stages.
The first stage involves the online registration of the candidate.
Next come verbal reasoning tests and computer skills assessment.
The next phases involve interviews with the recruitment team (Talent Acquisition) and with the area manager and Business Partner (BP).
After the interviews, the candidate must fill out a schedule availability form.
The final stages include the submission of a proposal, pre-employment physical exam, and contract signing.
According to the company, the entire process is conducted digitally and aims to ensure standardization and transparency.
Culture and Internal Policies at TIM
TIM reports that it adopts permanent policies of diversity and inclusion, deemed essential for the work environment.
In its institutional materials, the company claims to encourage continuous development, technological innovation, and the freedom to test new solutions.
The operator also emphasizes its commitment to respect and equal opportunities, highlighting the importance of multicultural and diverse teams.
Internal communication messages use the slogan #SomosMaisNaTIM, which, according to the company, represents the union of purposes and encouragement for collaboration among areas.
Who Can Stand Out in the Process
Professionals with experience in Ombudsman service, SAC, or complaint mediation usually have a profile compatible with the role, according to human resources experts consulted by job portals.
Skills such as active listening, clear communication, and information management are frequently valued in customer relationship positions.
According to industry experts, the home office format tends to increase the interest of candidates looking to balance work and personal life, while also favoring talent retention in companies with national operations.
Applications and Deadlines for the Position
Applications remain open until December 5, 2025, through the official TIM website.
After registration, candidates will receive instructions on the next stages, including online tests and virtual interviews.
Career consultants recommend that interested parties update their resumes with information about customer service, use of corporate systems, and resolving complex complaints, as these points are often evaluated in the initial stages.
How to Apply for the Home Office Position
The application process is done online, directly through the TIM recruitment system.
After submitting the information, candidates undergo technical evaluations and interviews before the final proposal. Applications close on December 5, 2025.
É mentira, não caiam nessa!! Pesquisem que há várias reportagens abordando esse assunto. Jamais paguem taxas exigidas para supostas despesas de contração. Isso não existe!!! Nunca forneça seus dados também, pois usarão para praticar fraudes. Fiquem alertas sempre.
Tudo mentira muito cuidado com essas falsas propostas. Pela internet existem muitas propostas enganosas.
ATÉ PARECE.KKKK VOCÊ USA, SEU COMPUTADOR, SUA INTERNET, SUA ENERGIA, E TE PAGAM COM UM PACOTE DE BENEFÍCIOS? MEU (C@U)! QUEM É QUE QUER PACOTE? PACOTE DE DE U QUERO É DE DINHEIRO, ELES QUE PEGUEM O PACOTE DELES E E DISTRIBUA ENTRE OS FAMILIARES ….
Em nenhum momento fala que vc precisa usar seu computador.. sua Internet. Há um salário.. e os citados são benefícios.
O salário é o pacote amplo de benefícios?
Óbvio que não. O salário não foi divulgado, mas o Brasil (embora muita gente não acredite) tem legislação e um funcionário não pode trabalhar de graça. Trabalhar sem salário é trabalho escravo… Só pensar, gente…
Fora os benefícios citados..há um salário.