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An outraged driver was caught on camera smashing a new car inside a dealership while demanding a refund. The incident quickly gained attention and went viral on social media.
An unusual and controversial incident took place at a dealership in Sandy, Utah, on December 9. A man, dissatisfied with the recent purchase of a used Subaru Outback, lost control and drove the car directly into the Tim Dahle Mazda showroom.
The episode, recorded on video by witnesses, quickly went viral on social media, raising questions about the limits of consumer frustration.
The origin of the tension in the dealership
It all started on the same day the man purchased the Subaru Outback. A few hours after the purchase, he returned to the dealership, claiming mechanical problems with the vehicle.
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According to the customer, the dealership refused to accept the return, claiming that the car had been sold “as is” with no guarantee of exchange or refund. Feeling cheated, he threatened to storm the showroom if he did not receive his money back.
The promise fulfilled
The customer's words didn't stop at just threats. With the car in hand, he accelerated the Subaru through the glass doors of the showroom, crashing directly into the reception area.
Despite the impact, the vehicle suffered minimal damage, while the dealership's structure suffered an estimated $10.000 in losses. Witnesses reported that seven employees had to move out of the way to avoid being hit.
Case developments
After the incident, the man exited the vehicle and reiterated that he had warned of his intentions. Shortly after, police were called to the scene and arrested him on charges of criminal mischief, reckless endangerment and economic disruption.
The footage shows that the client acted deliberately, putting the safety of everyone present at risk. A witness captured the exact moment of the invasion, reinforcing the seriousness of the situation. In the footage, it is possible to hear a person shouting to call the police while the suspect calmly waited.
Repercussion and reflections
The case divided opinions. While some expressed understanding for the consumer's frustration, others condemned the extreme behavior.Everyone has fantasized about something like this when faced with mistreatment by companies, but it's not something you actually do.”, commented a user on a social network.
Consumer law experts warn that judicial solutions are the appropriate way to resolve conflicts of this type.We understand that situations of dissatisfaction can lead to impulsive reactions, but this type of attitude only makes the situation worse.”, said a lawyer consulted about the case.
