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For Professionals in São Paulo, Atento Has Job Openings for the Position of Bilingual Team Leader III. Continue Reading the Article and Learn More!
Considered one of the largest customer relationship services and business process outsourcing (CRM/BPO) companies, Atento has new job openings for the position of Bilingual Team Leader III in São Paulo. The opportunity is aimed at professionals with experience in customer service, especially in high-volume complaint environments.
What Are the Requirements Required by Atento?
To apply for job openings at Atento, candidates must be at least 18 years old and have prior experience in the field. The company requires a completed or ongoing higher education degree, as well as advanced proficiency in English, as the professional will need to participate in meetings and presentations in this language.
Other fundamental criteria include good verbal and written communication skills, analytical vision, and intermediate skills in the Microsoft Office Suite. Candidates must also demonstrate ease in handling conflict situations, the ability to work in a team, and a focus on solutions.
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In addition, organization, commitment, and negotiation skills are qualities valued by Atento. The company seeks professionals who have a respectful and assertive attitude, as well as good interpersonal relationships.
What Are the Functions to Be Performed?
The professional hired for this position at Atento will be responsible for supervising the handling of complaints on platforms such as Reclame Aqui and processes in Procon, ensuring that all demands are addressed efficiently.
Additionally, they will monitor key performance indicators (KPIs), analyze and update reports, and identify opportunities for improving the quality of services provided.
Other responsibilities include presenting results in English, supervising and leading the team, and maintaining a close relationship with clients, managers, and operations managers. Providing feedback and the continuous search for optimizations in customer service are also part of the job scope.
And What Are the Benefits Offered?
Job openings at Atento come with a range of benefits for employees. Among them are transportation vouchers, meal vouchers or food vouchers, life insurance, and funeral assistance. The company also offers childcare assistance, support for children with special needs, discounts on products, dental assistance, and medical assistance.
In addition to these benefits, employees can enjoy discounts on gyms and sports activities, educational partnerships that guarantee discounts on courses, and a solid career plan. This way, Atento invests in the professional growth of its employees and in well-being in the workplace.
How to Apply for the Selection Process?
Those interested in competing for job openings at Atento must follow some steps in the selection process. The first step is to register on the company’s platform. Then, an English assessment will be applied to test the proficiency level of the candidates.
After this phase, the screening of resumes occurs, followed by a unified interview with the Human Resources department and the job requisitioner. Finally, those approved are forwarded for hiring.
Atento reinforces its commitment to diversity and inclusion, encouraging applications from professionals seeking their first opportunity in the job market, as well as people with disabilities and beneficiaries rehabilitated by Social Security.
APPLY HERE: https://atento.gupy.io/jobs/8555329?jobBoardSource=gupy_public_page
Other Information About Job Openings
The hired professional will work on a 5×2 schedule, with a monthly workload of 200 hours. The working hours are from 09:00 AM to 06:00 PM, ensuring fixed days off on Saturdays and Sundays.
The position will be at the Atento Casa unit, located at Avenida Alfredo Egídio de Souza Aranha, 100, Vila Cruzeiro, São Paulo, São Paulo. The work environment is designed to provide comfort and efficiency to employees, allowing for excellent performance.
Learn More About Atento
Recognized as a leader in Latin America and one of the five largest global providers of customer relationship services and process outsourcing, Atento is present in 17 countries and has over 110,000 employees. Its focus is on combining technological innovation with humanized service, offering customized solutions for different sectors.
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