Vivo Opens New Work-From-Home Job Positions for Attendants: See Requirements and How to Apply

Written by Ruth Rodrigues

Published on 10/12/2025 at 10:27

A Vivo abriu novas vagas de emprego em home office para atendente. Saiba os requisitos, como funciona o processo seletivo e até quando se inscrever.

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Vivo Opened New Job Opportunities in Home Office for Attendants. Learn the Requirements, How the Selection Process Works, and How Long You Have to Apply.

Vivo announced job openings for attendants, offering opportunities to work from home, aimed at candidates from Curitiba and the metropolitan area, with applications open until December 31, 2025.

The selection is for professionals with completed high school, who can work from Monday to Friday, in a 7h12 per day schedule, during the period between 8 AM and 10 PM.

The company decided to open the process to strengthen its customer service area and improve the customer experience, as the role involves technical support, consultative service, and resolution of demands.

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Additionally, Vivo explains that hiring will take place entirely remotely. Therefore, the candidate needs to have at least 300MB internet, an appropriate work environment, and availability to participate in all stages of the selection process.

Essential Requirements for the Attendant Position at Vivo

The job openings at Vivo seek individuals who identify with a dynamic, collaborative, and customer experience-oriented environment.

Among the requirements are:

Completed high school.

Structure for home office work, including good internet connection, adequate lighting, and space for a desk and chair.

Proficiency in computer skills and Office suite.

Excellent communication and interpersonal skills.

Proactivity and the ability to resolve problems quickly.

Previous experience in customer service.

The company emphasizes that an investigative and consultative profile is essential, as the attendant will need to identify causes, propose solutions, and, when necessary, involve other areas.

What Will the Work of the Home Office Attendant Be Like?

The professional hired as a Vivo attendant will work in customer service, providing technical support related to mobile services — such as prepaid, control, and postpaid plans — and fixed services, like broadband.

Among the main activities are:

Investigative service, focusing on excellence in customer evaluations.

Technical support in mobile and fixed services.

Resolution of requests and follow-up on demands.

Collaboration with technical teams to solve complex problems.

Suggestions for improvements in Vivo’s customer service processes.

The remote model allows for more autonomy but requires organization and discipline, as all stages, including training, happen in home office.

Stages of the Selection Process

The job openings at Vivo include a structured selection process with ten stages:

Registration
Screening
Behavioral Assessment MAPA
Video Interview
Technical Assessment
HR Interview
Manager Interview
Complementary Exam
Offer
Hiring

The entire process occurs online, following the remote format of the position.

How to Apply for the Job Openings at Vivo?

Interested candidates can apply directly through Vivo’s official recruitment website, at the link:

APPLY HERE

Applications will be open until December 31, 2025, but the positions may be filled earlier, depending on demand.

About Vivo

Vivo, a company of the Telefônica Group, is a leader in telecommunications in Brazil and continually invests in technology, diversity, and digital transformation.

The company reinforces its commitment to an inclusive and innovative environment that values diversity of people and experiences, aligned with the purpose of “Digitalizing to Bring Together.”

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Vivo Opens New Work-From-Home Job Positions for Attendants: See Requirements and How to Apply

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Vivo Opens New Work-From-Home Job Positions for Attendants: See Requirements and How to Apply

Vivo Opened New Job Opportunities in Home Office for Attendants. Learn the Requirements, How the Selection Process Works, and How Long You Have to Apply.

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Stages of the Selection Process

How to Apply for the Job Openings at Vivo?

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