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Home Office Job at Vivo in Customer Service, Technical Support is Open for Curitiba and Metropolitan Region. Salary Ranging from R$ 1,518 to R$ 4,027, CLT Hiring and Benefits Package.
Vivo (Telefónica Brasil) has opened a new opportunity in Customer Service – Technical Support, with a home office model and operations aimed at the capital of Paraná and its surroundings.
The offer highlights CLT hiring, a salary of R$ 1,518.00 to R$ 4,027.26 per month, and usual sector benefits.
According to the job announcement, the position is part of the company’s relationship front and involves technical support and product offering based on the customer’s profile.
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The text emphasizes a collaborative environment and a results-oriented culture in the digital transformation of customer service.
The job listing on the recruitment portal also shows the opening of the same position in cities of the Metropolitan Region of Curitiba such as Bocaiúva do Sul, Itaperuçu, Rio Branco do Sul, Araucária, and Fazenda Rio Grande, which expands the funnel for candidates residing in neighboring municipalities.
Who Can Apply: Requirements and Profile
The minimum requirement is complete high school for this home office job. The company requests previous experience in customer service; experience in telecommunications is considered a differential.
The job text emphasizes clear communication, organization, resilience, and the ability to turn interactions into business opportunities, always focusing on user experience.
Among the behavioral competencies, the announcement highlights active listening, empathy, interest in technology, and continuous learning about Vivo’s portfolio and partners. There is encouragement to suggest process improvements when recurring issues reported by customers arise.
The proficiency in IT and the Office suite is indicated as a “primary” requirement, signaling a routine with multiple screens, record keeping in systems, and consulting knowledge bases during interactions.
Salary, Schedule, and Benefits for the Home Office Job at Vivo
The reported range is R$ 1,518.00 to R$ 4,027.26 monthly, with CLT regime. For the work schedule, the company adopts a daily shift of 6h20, with windows between 6 AM and 12 AM, distributed from Monday to Saturday or from Sunday to Monday, as per operational need.
The benefits package includes medical assistance, dental, meal vouchers, food vouchers, transportation vouchers, childcare assistance, and life insurance, listed in the announcement itself.
On its corporate website, Vivo reiterates that it combines “tangible and intangible” benefits with options for selection according to the employee’s profile. Competitive benefits are a frequent attraction for customer service positions within the group.
How Remote Work Functions and the Required Infrastructure
The model is teleworking with training and operations 100% in home office for Curitiba and the metropolitan region. This allows for regional recruitment without the need for daily commutes.
To operate from home, the announcement requests a minimum internet connection of 300 Mb, suitable space for a desk and chair, and good lighting and ventilation.
The requirement for high bandwidth reduces voice and video failures and supports corporate systems, but tends to increase the candidate’s fixed costs if they do not already have a plan at this speed.
Vivo centralizes customer service in proprietary and partner platforms, such as Gupy and pages dedicated to the Call Center, where it details the area and profiles sought, confirming the continuous expansion of this team in the country.
How to Apply for the Selection Process
The application starts from Indeed, which requires account creation and redirects to the company’s website to complete the steps, as expressly directed on the job page.
At this stage, the candidate must attach an updated resume, validate information, and answer pre-screening questions.
To increase chances, it is advisable to monitor the “Work With Us” hub of Vivo, which groups vacancies by area, including customer service. There, the candidate can activate alerts and check related positions, such as retention and billing, also with filters for Greater Curitiba.
Important Home Office Job for Curitiba and Region
Curitiba is a hub of contact centers and digital operations in the South. Vivo’s announcement reinforces the trend of remote support with productivity goals and consultative selling during support, a combination that has been growing in the sector.
For professionals with technical background and commercial profile, the position opens a gateway to employment in a large company.
For those residing in neighboring municipalities such as Bocaiúva do Sul, the home office option and the presence of multiple similar vacancies in the region reduce logistical barriers and expand the reach of the selection process. Mobility is no longer a hindrance when the home infrastructure meets the specifications.
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