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Ânima Opens 100% Remote Job Opening for Relationship Supervisor, Learn How to Participate in This Selection.
If you are looking for a remote job that offers social impact and professional growth, the Ânima Institute presents an excellent opportunity for the position of Relationship Supervisor. Recognized as the largest educational ecosystem in Brazil, Ânima is recruiting professionals committed to transforming the country through education.
About Ânima
With a diversified portfolio of educational institutions, Ânima is a pioneer in innovation in the higher education sector in Brazil. Brands such as HSM University, Le Cordon Bleu, and EBRADI are part of this ecosystem that aims to shape leaders and transform lives through education.
Job Opening for Relationship Supervisor
This position is ideal for those who wish to actively contribute to the student experience in an environment that values diversity, inclusion, and innovation.
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As a Relationship Supervisor, you will be an educator in the Ânima Ecosystem, leading teams and ensuring excellence in digital engagement and customer service.
Main Responsibilities:
Supervise and lead teams of analysts, ensuring the execution of processes and customer service goals;
Develop strategies to improve digital engagement and self-service flows;
Monitor and optimize activation timelines and conversational flows in service channels;
Identify risks in chatbot-related projects and propose strategic solutions;
Ensure effective integration with platforms like Salesforce, ensuring high quality in customer interactions;
Oversee usability testing and validation of scalable solutions;
Collaborate with different areas to deliver a cohesive experience to users.
Necessary Requirements for the Position:
Bachelor’s degree in related areas;
Experience in relationship management, focusing on conversational flows of chatbots;
Advanced knowledge of Excel and data analysis tools;
Desired knowledge of UX Design, APIs, IBM Watson, and JSON;
Communicative profile, with leadership skills, strategic vision, and the ability to motivate teams.
Why Choose Ânima?
Ânima Educação offers a robust benefits package, including:
100% remote working model;
Meal or food vouchers;
Scholarships for you and up to two referrals;
Medical and dental assistance;
Wellness and quality of life programs, such as Wellhub;
ECOA – Ânima Corporate School, with over 100 free courses;
Life insurance and funeral assistance;
Day off on your birthday and paid leave for your children’s special occasions;
Gift vouchers for special moments, such as weddings and new degrees.
Applications are available at the link: https://www.vagas.com.br/vagas/v2705977/supervisor-de-relacionamento
Steps of the Selection Process for the Supervisor Position
The selection process is conducted entirely remotely, allowing candidates from all over Brazil to participate. The steps include:
Resume analysis;
Technical evaluation;
Interview with the recruitment and selection team;
Interview with leadership.
Transform Lives with Ânima
Ânima Educação is committed to promoting transformation through education and seeks professionals who share this mission. If you believe in the power of education to change Brazil, this is the ideal job opening for you.
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