Itaú will close its branch in Goioerê and has decided that Campo Mourão will absorb everything, transferring all client accounts, services, and transactions to another city with the growing use of the digital app.

Written by Felipe Alves da Silva

Published on 28/04/2026 at 19:09

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Decision marks a structural change in local banking services, alters account holders’ routines, and increases reliance on digital solutions in the interior of Paraná

The closure of the Banco Itaú branch in Goioerê, scheduled for June, marks another chapter in the silent transformation of the Brazilian financial system. The information was released by representatives of the banking sector and confirms a growing trend: the shrinking of physical structures and the accelerated migration to the digital environment.

With the change, all checking accounts from the branch will be automatically transferred to the Campo Mourão branch. Initially, banking details, such as the account number, will be maintained. However, over time, the new branch will centralize services for those customers who choose to remain with the bank.

Furthermore, the decision directly impacts the routine of Goioerê residents, especially those who still depend on in-person service to resolve more complex financial issues.

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Digitalization accelerates and redefines the relationship with customers

Despite the closure of the physical structure, banking services continue to operate normally. In this sense, the main service channel becomes the bank’s app, which allows users to perform virtually all operations without the need to travel.

Among the available features are payments, transfers via Pix, statement issuance, balance inquiries, and various other daily operations. Therefore, for most customers who already use digital channels, the impact is expected to be minimal.

On the other hand, the change reinforces a national movement. According to the president of the Bank Workers’ Union of Goioerê and region, José Antônio de Lima, the closure is not an isolated case. “With the advance of digital banks, maintaining physical branches has become increasingly less viable. The trend is the reduction of these spaces and the expansion of digital services,” he states.

Meanwhile, the branch’s employees will be relocated to other branches, avoiding direct layoffs but confirming the sector’s restructuring.

Retirees will have alternatives, but face adaptation

For retirees and pensioners who receive benefits through the bank, there are practical alternatives to maintain access to their funds. One of them is withdrawing cash at lottery houses, using a card and PIN, which avoids the need to travel to another city.

In addition, there is the possibility of bank portability. This process allows the benefit to be transferred to another financial institution or credit union with service in Goioerê. In this scenario, the chosen bank itself is responsible for handling the entire migration, facilitating the transition.

Still, the change requires adaptation, especially for those who are not familiar with digital tools or prefer in-person service.

Deposits and in-person service are expected to be the most affected

While digital services meet most demands, on the other hand, some operations still depend on a physical presence. This is the case for cash deposits and check transactions, which will now require travel to Campo Mourão.

In this regard, this is expected to be the main impact felt by customers who still use these services frequently. For others, who already operate mainly via mobile phone, the change is likely to be more subtle.

Finally, experts advise that in case of any problem or loss, the customer should file a complaint directly with the bank or seek consumer protection agencies, such as Procon. As José Antônio de Lima points out, “the bank is not closing the customer’s account, only the local in-person service. The services continue to operate normally, including through the app.”

With information from: Tribuna da Região

Itaú will close its branch in Goioerê and has decided that Campo Mourão will absorb everything, transferring all client accounts, services, and transactions to another city with the growing use of the digital app.

Decision marks a structural change in local banking services, alters account holders’ routines, and increases reliance on digital solutions in the interior of Paraná

Digitalization accelerates and redefines the relationship with customers

Retirees will have alternatives, but face adaptation

Deposits and in-person service are expected to be the most affected

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Itaú will close its branch in Goioerê and has decided that Campo Mourão will absorb everything, transferring all client accounts, services, and transactions to another city with the growing use of the digital app.

Decision marks a structural change in local banking services, alters account holders’ routines, and increases reliance on digital solutions in the interior of Paraná

Digitalization accelerates and redefines the relationship with customers

Retirees will have alternatives, but face adaptation

Deposits and in-person service are expected to be the most affected

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