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Procon of Minas Gerais and São Paulo Receive Complaints from Jeep Renegade Owners After Vehicles Present Problems in Automatic Transmission.
Procon-MG is focusing its attention on reports of problems in the automatic transmission of vehicles from Jeep. The consumer protection agency has initiated a procedure to investigate a possible “consistent infringing practice” related to contamination of the flex Jeep Renegade’s transmission by radiator fluid.
Problems in the Automatic Transmission of Jeep Renegade: Procon-MG Investigates Alleged Infringing Practices
Reports from Jeep Renegade owners date back to 2021, all describing a common problem in the automatic transmission of their vehicles.
After a period of use, the transmission begins to seize and requires replacement or repair, with costs reaching up to R$ 60 thousand.
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Hundreds of consumers have already reported the issue on social media and communication channels with the company.
Furthermore, the problem was previously investigated by Procon-SP and is part of an action by the Public Prosecutor’s Office against 22 defects found in the Jeep Compass.
Now, Procon-MG is focused on the Jeep Renegade and is requesting that owners who identify the problem in their vehicles provide relevant information for the investigation.
Stellantis, the manufacturer of the Jeep Renegade, stated that it offers high-technology and safety products, complying with current legislation in a transparent and serious manner.
Ongoing Investigation: Procon-MG and the Public Prosecutor’s Office of Minas Gerais Work Together
The Public Prosecutor’s Office of Minas Gerais (MPMG), through Procon-MG, has initiated an Administrative Procedure (PA) MPMG-0024.21.016837-3 to investigate a suspected consistent infringing practice related to contamination of the automatic transmission of the Jeep Renegade by radiator fluid.
The MPMG requests that owners provide information to the agency to assist in the investigation.
This investigation is focused on the Jeep Renegade equipped with AT6 transmission and flex engine.
Do You Own a Jeep Renegade and Are Experiencing Problems with the Automatic Transmission? Here’s What to Do
If you are the owner of this vehicle model and are facing issues related to the part involving the heat exchanger and/or coolant leakage in the automatic transmission, it is important to pass on the information to Procon-MG.
The information must be sent by email to pj14consumidor@mpmg.mp.br by July 20, 2023, including the following details:
- Vehicle year/model;
- If there was repair by the dealership under warranty or at no cost;
- If there was refusal of repair by the dealership (including the date);
- If there was repair at a different workshop from the dealership (send invoices and report).
This information will be crucial for the investigation and will assist in determining the alleged infringing practice related to the automatic transmission of the Jeep Renegade.
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