Procon Fines Bank R$ 13.5 Million For Improper Calls To Consumers

Written by Roberta Souza

Published on 15/04/2025 at 19:35

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Procon-SP Imposes Historic Fine After Disrespecting the “Do Not Call” Registry

The Banco Pan S/A was fined R$ 13,522,436.17 by Procon-SP for continuing to make telemarketing calls to consumers who were already registered in the “Do Not Call” program. The penalty is considered one of the largest ever imposed by the consumer protection agency in the State of São Paulo, according to the website Correio 24 horas.

What Caused the Fine Against the Bank?

The infraction occurred because the bank continued to call users who had requested a block on commercial calls. The 30-day legal deadline, counted from the registration in the system, was ignored by the financial institution.

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Procon Fines Banco Pan R$ 13.5 Million for Abusive Calls ❌ Procon-SP imposed a fine of R$ 13.5 million on Banco Pan for violating the law regulating unauthorized telemarketing. The bank continued calling consumers even after registration in the “Do Not Call” program. According to Procon, the legal deadline of 30 days to cease contacts was ignored, which constituted recurrence and commercial abuse. Highlights of the case: • Banco Pan failed to comply with formal requests to block calls • In 2021, it led the “Ranking of Disturbances,” with over 2,500 unwanted calls • In 2024, it had already been fined R$ 1.8 million by Procon-MG for failures in customer service • Consumers can file complaints through the website Consumidor.gov.br Procon emphasizes the importance of the Do Not Call program, which already has over 3.5 million registrations in SP. The case raises discussions about ethics in banking telemarketing and the need to improve compliance in financial institutions. Have you received persistent calls even after requesting not to be contacted anymore? Share your experience! #BancoPan #Procon #AbusiveTelemarketing #DoNotCall #ConsumerRights #ProconFine #UnwantedCalls #BankingCompliance #Oversight ☎️⚖️

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According to Procon-SP, this is a serious violation of the right to privacy and the consumer’s peace.

How Was the Penalty Calculated?

The sanction was applied based on three fundamental criteria that guide the accountability of companies in cases of violations of consumer rights. The first criterion considered was the seriousness of the infraction, which evaluated the negative impact of the practices adopted by Banco Pan on the affected consumers.

Next, the economic size of the institution was taken into account, meaning its financial capacity and structure, which directly influence the penalty amount. Finally, the decision was based on the guidelines established by the Consumer Defense Code, which ensures the protection of citizens’ rights against abuses by companies and financial institutions. These three elements were decisive for the imposition of the penalty in a proportional and fair manner.

What Is the “Do Not Call” Program?

The “Do Not Call” program is an initiative of Procon-SP that allows citizens to block unwanted telemarketing calls.

After registration, companies have 30 days to cease calls.
The block applies even to companies outside the state.
Currently, the program already has over 3.5 million registrants.

Reports can be made directly on the website: www.procon.sp.gov.br

A Warning to Consumers

If you are also a target of persistent calls from banks or telemarketing companies:

✅ Register your number with the “Do Not Call” program
✅ Report abuses on the official website
✅ Know that the legislation protects your rights

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Procon Fines Bank R$ 13.5 Million For Improper Calls To Consumers

Procon-SP Imposes Historic Fine After Disrespecting the “Do Not Call” Registry

What Caused the Fine Against the Bank?

How Was the Penalty Calculated?

What Is the “Do Not Call” Program?

A Warning to Consumers

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Procon Fines Bank R$ 13.5 Million For Improper Calls To Consumers

Procon-SP Imposes Historic Fine After Disrespecting the “Do Not Call” Registry

What Caused the Fine Against the Bank?

How Was the Penalty Calculated?

What Is the “Do Not Call” Program?

A Warning to Consumers

In the cold desert of Ladakh, where it hardly rains, engineer Sonam Wangchuk created the ice stupa, a tower that freezes winter water and stores it for irrigating crops in the spring, a simple engineering feat that mimics nature.

Almost 6,000 residents live concentrated along a single street nearly 9 km long in the interior of Poland. Houses form a continuous row, and behind them, narrow agricultural strips emerge, creating one of the most unusual rural patterns in Europe.

Libya built over 4,000 kilometers of underground pipelines to bring water from the Sahara to coastal cities in a project that the government itself called the Eighth Wonder of the World.

Chinese woman planted trees for decades while sand buried part of her house, received $5,000 from an American in 1999, and helped transform the desert into a forest of 8 million trees in China.

Desert sand, previously discarded for being too smooth for concrete, becomes an ecological brick in the United Arab Emirates, dispensing with Portland cement, curing at room temperature, and attempting to transform dunes useless for construction into raw material for a new arid engineering.

Described by astronauts as one of the most unlikely natural phenomena on Earth, the Okavango Delta spreads over up to 15,000 square kilometers in the middle of the desert and transforms Botswana into a living labyrinth of channels, islands, and flooded areas.

They planted a sea of eucalyptus to produce cellulose, but the monoculture turned into a green desert, dried up springs and rivers, and pushed families out of regions in Minas Gerais and Bahia.

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