Procon Imposes Million-Dollar Fine on Renowned Online Store After Delivery Failures of Products Purchased Online

Written by Romário Pereira de Carvalho

Published on 11/05/2025 at 09:13

Updated on 11/05/2025 at 09:21

Créditos: Unsplash

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After Reports and Investigation by the Public Prosecutor, the Procon Imposed a Fine on Kabum for Logistical Issues in Deliveries, Especially During the Black Friday Period

The Procon imposed a fine of R$ 1 million on Kabum on Wednesday (7), after finding failures in the delivery of products purchased through online shopping.

The process was initiated by the 14th Consumer Protection Prosecutor’s Office of Belo Horizonte. A consumer reported that they did not receive the purchase made online.

During the investigation, other similar records were found on the platforms Consumidor.Gov.Br and in the National Consumer Defense System (Sindec), all related to logistical problems.

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In response, Kabum claimed that the delivery was the responsibility of a third-party carrier. The company also stated that the complaints were made during Black Friday, a period considered atypical for the volume of sales.

However, the Procon did not accept the justifications. The agency emphasized that the company remains responsible for timely and correct delivery as informed to the consumer at the time of purchase.

In addition to the failures found, Kabum refused to sign a Conduct Adjustment Term (TAC) and an administrative agreement. As a result, the Procon decided to impose the fine as a way to penalize the infraction.

With information from Tribuna de Minas.

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Alexandre Hackbardt Bolsoni

#134242

13/05/2025 11:19

eu me caguei nas calsa

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sdsdasd

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13/05/2025 11:10

Otima pagina

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13/05/2025 11:09

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