Riachuelo Opens In-Person Position with Meal Voucher, Transportation Voucher, Profit Sharing, and Robust Benefits Package for Customer Service Associate in Campina Grande.
Riachuelo Opens In-Person Position for Customer Service Associate in Campina Grande, focusing on credit and cash, team leadership, and a complete benefits package. The position is permanent, in-person, and aimed at professionals with experience in financial products and a focus on customer service.
The job was posted on November 13, 2025, and applications are accepted until January 12, 2026. The process includes multiple interviews and is also open to people with disabilities, reinforcing the commitment to diversity and professional development.
Benefits Package Offered by the Company
The position includes meal or food allowance, transportation voucher, profit sharing, and discounts at Riachuelo, as well as educational partnerships and Wellhub. Employees also have access to dental assistance and group life insurance, while medical assistance is available after 12 months.
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This set shows that Riachuelo opens an in-person position with a real value package for the employee, adding strong indirect compensation and wellness programs.
Duties of the Customer Service Associate
The Customer Service Associate leads the credit and cash teams, ensuring the execution and monitoring of operational procedures. Among the responsibilities are serving customers at all points of contact, monitoring credit and cash processes, and following up on store sales targets.
It is also the professional’s responsibility to offer the Riachuelo card and financial products, participate in periodic audits, and support the selection and training of new employees, ensuring compliance with credit and conduct policies.
Desired Profile and Requirements for the Position
To apply, it is necessary to have completed high school. Having a bachelor’s degree in progress is a differential. The position requires experience in selling financial products, preferably in retail, as well as full availability, including weekends and holidays.
The combination of commercial experience, focus on targets, and the ability to lead teams makes this position suitable for those seeking growth in retail, particularly in fashion, lifestyle, and financial services.
How the Riachuelo Selection Process Works
The process is structured in five stages: registration, interview with HR, interview with the manager, interview with the regional manager, and hiring. This flow demonstrates a thorough selection, with multiple perspectives on the candidate’s background and alignment with the company’s culture.
During the interviews, aspects such as customer relations, mastery of financial products, operational organization, and adherence to retail pace are typically evaluated.
Culture, Diversity, and Environment at Riachuelo
The company reinforces that all opportunities are for everyone, including people with disabilities, in an environment described as diverse, respectful, and collaborative. With over 430 stores and thousands of employees, Riachuelo operates in an integrated ecosystem that includes fashion, retail, tech, logistics, industry, finance, and contact center.
In this context, the fact that Riachuelo opens an in-person position for Customer Service Associate in Campina Grande represents a solid opportunity for those looking to build a career in a consolidated, Brazilian company with a strong internal culture.
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