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Notifications sent by the Government of Brazil highlight a feature still little used by many citizens who have already issued the National Identity Card and can access the digital version of the document via the Gov.br app after receiving the printed version.
The Government of Brazil has started sending notifications via WhatsApp and the Gov.br Mailbox to guide citizens who have already issued the National Identity Card (CIN) and have not yet accessed the digital version of the document on the platform’s official app.
Informed by the Ministry of Management and Innovation in Public Services (MGI) on June 19, 2026, the communication reaches people who have already received the printed card, a necessary step to enable the digital CIN in the personal area of Gov.br.
More than 56 million Brazilians have already issued the new card, according to the government, in a process that gradually replaces the old RG model and adopts the CPF as a unique national identification number.
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Government sends messages about the digital CIN via Gov.br
With the notifications, the government aims to inform that the digital version of the CIN becomes available in the Gov.br app after receiving the printed card, within the “Document Wallet” section, without requiring a new registration from those who already access the platform.
The guidance aims to expand the use of the digital document in everyday situations where identification is required, such as travel, entry to events, and other services that accept official documents presented directly via mobile phone.
Explaining the measure, the Secretary of Digital Government, Rogério Mascarenhas, stated that the CIN is “a modern and safer document than the old RG” and facilitates access to identification “in the palm of your hand.”
Within the security strategy of the Brazilian identification system, the new card centralizes the record in the CPF and reduces the possibility of the same person maintaining different RG numbers in different units of the federation.
CPF becomes the unique number in the new National Identity Card
The main change in the CIN is the use of the CPF as a unique national number, a measure that avoids multiple state registrations for the same person and facilitates identification in digital or in-person public services.
Before the implementation of the national card, a person could have up to 27 different identification numbers in the country, as highlighted by the government when explaining the gradual replacement of the old state standard General Registry.
In practice, the unification allows public agencies to verify data more securely and reduce registration inconsistencies, especially in interactions with public administration that depend on the correct identification of the citizen.
Despite the digital version, the physical document is still necessary in the process, as access through the Gov.br app only occurs after the printed card is received by the citizen.
What can appear on the digital CIN
The digital CIN can also gather other citizen data, provided that this information was presented at the time of requesting the physical document with the issuing agency in each state or in the Federal District.
Among the data that can be included are information related to the Voter Registration Card and the National Driver’s License (CNH), as well as health records declared by the applicant during the service.
Health observations, blood type, RH factor, and disability identification can also be included, always optionally and linked to the documents presented in the CIN application process.
Through Gov.br, where the digital version is available, the citizen accesses federal, state, and municipal public services in an environment used by the government to concentrate thousands of digital services.
Gov.br Mailbox requires Silver or Gold account
Free and automatically created for people registered on the platform, the Gov.br Mailbox can only be accessed by users with Silver or Gold level, both through the app and the official website.
To obtain a Silver account, the citizen can use facial recognition with verification of the CNH photo or validate their data at one of the banks accredited to the platform, according to the rules informed by the government.
At the Gold level, validation requires facial recognition based on Electoral Justice data, reading the QR Code of the National Identity Card, or a Digital Certificate compatible with ICP-Brasil.
These security levels help confirm the user’s identity within the platform and define access to different digital services, especially in procedures that require greater registration reliability.
Alert against scams in messages about the new RG
To reduce the risk of scams, the government reinforced that it does not send open links for clicking in its communications and only uses buttons at the end of official notifications sent to citizens.
Messages received outside official channels should be treated with suspicion when they ask for access to check balances, update data, or confirm personal information, especially if there is a request for CPF, address, or payment.
MGI also informed that the Government of Brazil does not charge fees or request payment via WhatsApp, and does not request personal data through this channel during this type of communication about the digital CIN.
The authenticity of the messages can be verified by the blue verified account badge of the Government of Brazil on WhatsApp and by receiving the same communication in the Mailbox of the Gov.br application.
