RioCard Balance Refund Now Available Without Fee When Migrating to Jaé Card

Written by Caio Aviz

Published on 29/07/2025 at 15:04

Equipamento de validação do cartão Jaé, que substituirá o RioCard no transporte do Rio a partir de setembro de 2025

49 people reacted to this.

See In This Article How To Request Your Refund

The company RioCard Mais recently announced an important change in public transportation in Rio de Janeiro.

The new Jaé card will be the only one accepted throughout the municipal transportation network starting August 2, 2025.

Additionally, the company warns users to be aware of the final deadline for using the old card.

ARTICLE CONTINUES BELOW

Procedure to Request the Refund

First, the refund can be requested through online service via video call, directly on the official website of the card operator.

Furthermore, there is the option to visit any physical RioCard Mais store scattered throughout the city.

In both cases, it is necessary to present personal documents, such as ID and CPF, along with banking details for the deposit.

If the card is of the fare-transport type, the company must also present a declaration authorizing the return of the remaining balance.

It is necessary to present these documents so that the company can properly validate the refund process.

Deadlines and Refund Amount

You can request the refund for free, without any charges or additional fees.

The company will return the amount directly to the bank account that the user provided during the service.

According to RioCard Mais, the average deadline for the deposit is 10 to 15 business days after sending the documentation.

This process is valid only for cards that still have available balance and are in the name of the requester.

Therefore, it is essential that the holder’s information is updated in the system to avoid issues with receiving the amount.

Points of Attention and Source Confirmation

As officially announced, the balance stored in RioCard Mais cannot be automatically transferred to the new Jaé card.

According to BandNews and other outlets such as Diário do Rio and Portal Tela, the process is free and guaranteed to the cardholder.

RioCard Mais emphasizes that only those who request the refund within the stipulated time will be entitled to the amount.

The company also informs that the use of the old card will end on September 2, 2025, and recommends paying attention to the final deadline.

After this date, only the Jaé will be accepted as a form of payment in the municipal public transportation of Rio de Janeiro.

3 Comments

most recent

older Most voted

marcio barroso

#154543

04/08/2025 17:59

o que fazer se a empresa se recusa a fornecer a declaração?

Respond

Michele Campos

#154596

Reply to marcio barroso

04/08/2025 20:29

A minha empresa também falou que não fornece esse tipo de declaração… Queria saber o que fazer?

Respond

Rogério Medeiros

#154214

03/08/2025 18:13

Será q márido da beneficiária poderá e na rio card e fazer o transmite de recebimento do dinheiro devolutivo por ela, caso contrário o beneficiado vai ter q faltar um dia de trabalho pra resolver essa questão

Respond

Ale

#154301

Reply to Rogério Medeiros

04/08/2025 00:27

Moça, pode fazer online.

Respond

RioCard Balance Refund Now Available Without Fee When Migrating to Jaé Card

See In This Article How To Request Your Refund

Procedure to Request the Refund

Deadlines and Refund Amount

Points of Attention and Source Confirmation

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RioCard Balance Refund Now Available Without Fee When Migrating to Jaé Card

See In This Article How To Request Your Refund

Procedure to Request the Refund

Deadlines and Refund Amount

Points of Attention and Source Confirmation

Dissatisfied with seeing people sleeping on the street, a man named Ryan Donais started building small mobile homes so that homeless people can escape the cold, each equipped with a bed, running water, electricity, and heating.

Workers were opening a modern road in Dover when they found, 6 meters below the asphalt, a 3,500-year-old boat made of stitched oak and plant fibers.

A giant brown band visible from space, approximately 8,850 kilometers long, connected Africa to America in the Atlantic Ocean, and satellites revealed that it is neither land nor pollution, but the largest accumulation of seaweed in the world, which broke records in 2025.

Two 17-year-old Kenyans use coconut shells, corn cobs, and recycled materials to create an exhaust filter that reduces 93.3% of pollutant particles and wins an environmental award in Africa.

Engineers want to carve through Africa with a giant canal to bring water from the world’s second-largest river to a dying lake on the edge of the Sahara Desert that has already lost 90% of its water.

Consumers eat six times more chicken than in the 1960s, global meat supply quadruples in 60 years, and FAO report reveals the invisible cost on the plate: livestock could drive 80% of the increase in agricultural emissions over the next decade.

Motorcyclist sees excavator arriving at the edge of a river in Bosnia, calls neighbors in minutes and turns a hydroelectric project into a resistance lasting more than 10 years with five expired concessions.

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