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Remote Job for Customer Support Specialist at 360Dialog Pays US$ 2,200 (R$ 11,731) Per Month. International Opportunity for Bilingual Professionals with Technical Experience.
360Dialog, the official provider of the WhatsApp Business API, is hiring a Customer Support Specialist for 100% remote work. The opportunity is aimed at professionals with a technical profile and fluency in English and Portuguese, offering a salary of US$ 2,200 per month, which is about R$ 11,731.28 at the current exchange rate. Check out the details of the selection process below and how to work from home and get paid in dollars.
What It’s Like to Work from Home and Get Paid in Dollars at 360Dialog
360Dialog is a technology company known for integrating the WhatsApp Business API into the customer service of large companies worldwide. The platform offers automation solutions, business communication, and specialized technical support, connecting support and sales teams to corporate clients.
Working at 360Dialog means operating in an international environment, collaborating with professionals from various countries in Latin America and Europe, including direct contact with representatives from Meta (Facebook/WhatsApp).
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The position is full-time remote, with flexible hours, allowing the employee to organize their schedule autonomously while maintaining contact with global teams entirely digitally.
What a Customer Support Specialist Does and How to Get Paid in Dollars
The professional will be responsible for providing high-level technical support to 360Dialog’s clients and partners, operating across multiple support channels such as tickets, chat, email, and online meetings.
The role includes troubleshooting technical issues related to the WhatsApp Business API, as well as assisting in tool integration and advising companies on the proper use of Meta’s solutions.
In addition to customer support, the specialist will also collaborate with internal sales and account management teams, contributing to the continuous improvement of user experience and strengthening the company’s business relationships in Latin America.
Required Qualifications
To apply for the position, candidates must meet the following criteria:
- Be a digital native, with ease in dealing with online systems and platforms;
- Have over two years of experience in technical support or customer service;
- Possess experience with APIs, application debugging, logs, and testing;
- Be fluent in English and Portuguese;
- Demonstrate autonomy, attention to detail, and initiative in problem-solving.
Important additional qualifications include:
- Experience in programming;
- Familiarity with the WhatsApp Business API or other Meta developer tools;
- Knowledge of other languages, especially Spanish or French.
What the Company Offers
The highlight of the position is the salary in dollars, with a monthly payment of US$ 2,200, which represents compensation well above the Brazilian average for the remote technical support sector.
In addition to the financial stability provided by the US dollar, the position allows working from anywhere in the world, as long as there is good internet connectivity.
The company also offers:
- International and collaborative environment, with autonomy and a results-oriented focus;
- Direct contact with Meta’s global teams;
- Opportunities for internal growth and participation in high-impact projects in the digital communication area;
- Flexible work culture, aimed at achieving balance between personal and professional life.
An Expanding Market: Remote Technical Support
With the expansion of remote work and digital platforms, professionals who dominate technology, APIs, and bilingual support are among the most sought after in the global market.
Technology companies like 360Dialog have expanded their remote support teams to serve international clients, valuing talents who can solve problems quickly and autonomously.
According to the Glassdoor portal, remote technical jobs in global companies have grown on average 27% per year, with salaries reaching three times more than equivalent roles in local companies.
Learn How to Apply for This Remote Position
Interested candidates should access the official job link and fill out the application form on the Remotar platform through the link below. It is important to submit an updated resume in English, highlighting experience in technical support, APIs, and bilingual fluency.
About 360Dialog
Founded in Germany, 360Dialog is an official provider of the WhatsApp Business API, offering solutions that enable companies to integrate the app into their customer service and marketing operations.
Currently, the company works with thousands of corporate clients in over 100 countries, being recognized for its direct partnership with Meta Platforms, responsible for WhatsApp, Facebook, and Instagram.
With a focus on automation, security, and smart communication, 360Dialog is among the most promising startups in the European technology ecosystem focused on customer experience.
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