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Youth-Centric Consultancy Offers CLT Opportunity Focused on Candidate Experience and Employee Well-Being
Eureca, a consultancy specialized in creating experiences for young people starting their careers, has a new opportunity open for the position of Support Assistant. The position is 100% remote, with a CLT hiring regime and a salary between R$ 2,500.00 and R$ 3,000.00. The selection process is completely online, and the company prefers diverse profiles, particularly in terms of race and gender.
The hired person will work directly in assisting and supporting young candidates on the Eureca platform, focusing on resolving doubts, offering guidance, and maintaining the quality of the user experience. The challenge is to solve problems quickly, track satisfaction indicators, and collaborate with the operations and technology teams to propose continuous improvements in support processes. Additionally, the professional will be responsible for updating informational content and monitoring service levels, such as SLAs and NPS.
Benefits and Work Schedule
The working hours are during business hours, completely remote. Eureca offers meal vouchers of R$ 620.00 monthly, access to the mental health platform Zenklub, TotalPass with a free plan, a day off on birthdays, and a well-being package focused on balancing professional and personal life.
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Application Requirements
To apply, it is necessary to be familiar with support tools such as Intercom or Zendesk, be able to handle high volumes of information, and be focused on problem resolution and continuous improvement. The ability to communicate clearly and empathetically, as well as the agility to identify bottlenecks and suggest solutions, are valued skills.
About Eureca
Eureca is a youth-centric consultancy focused on transforming the entry journey of young people into the job market. It works with customized projects for companies that want to attract, develop, and retain talent with authenticity and purpose. For young people, Eureca offers internship and trainee positions, career content, immersive learning experiences, and professional development based on agile methodologies. For companies, it delivers prepared talent, selection and corporate education programs, employer branding solutions, and open innovation projects such as hackathons and labs.
How to Apply
Interested candidates should visit the official Eureca website to learn all the details about the opportunity and start the application process. The selection process is digital and includes an interview with HR, followed by a conversation with the hiring manager. Applications can be made directly through the company’s platform, free of charge.
