Even After Paying For Energy, Consumer Gets Name Negative, Goes To Court And Wins Right To Compensation Of R$ 10,000 For Moral Damages

Written by Fabio Lucas Carvalho

Published on 13/12/2025 at 22:55

Enel é condenada a pagar R$ 10 mil após corte de energia e negativação indevida em 33 dias, com decisão do TJCE

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The 4th Chamber of TJCE Decided on February 5 to Maintain the Conviction of Enel to Pay R$ 10 Thousand for Moral Damages After Illegal Energy Cut and Undue Negative Registration, with Service Failure Between November and December 2021

The 4th Chamber of Private Law of TJCE ordered Enel to pay R$ 10 thousand for moral damages to a consumer after an illegal energy cut and undue negative registration, in a case that occurred between November and December 2021 due to a failure in service provision.

The decision was made by the 4th Chamber of Private Law of the Court of Justice of Ceará, with the report by Judge Djalma Teixeira Benevides, when judging an appeal filed by the utility against a first-instance ruling.

According to the records, the consumer had her energy supply suspended on November 11, 2021, despite having paid the bill on time, without any prior notice from the company.

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Appeal Denied by the 4th Chamber of TJCE

Dissatisfied, the company filed appeal number 0200362-69.2023.8.060066, requesting the reform of the ruling to overturn the condemnation for moral damages, an argument rejected by the panel.

When judging the appeal on February 5, the 4th Chamber denied the motion and upheld the first-instance decision, recognizing the failure in service provision by the utility.

“Given the factual and evidentiary set, considering the illegality of the cut and the undue registration of the author’s name with credit agencies, a failure in service has been characterized,” stated the rapporteur Djalma Teixeira Benevides.

The judge also highlighted that the proof of timely payment made the illegality of the conduct evident, justifying compensation for the moral damages suffered, according to the consolidated understanding of the panel.

The case involved two energy cuts in just over a month and undue negative registration, factors considered relevant for maintaining the indemnity amount fixed in the original ruling, according to the judgment.

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Even After Paying For Energy, Consumer Gets Name Negative, Goes To Court And Wins Right To Compensation Of R$ 10,000 For Moral Damages

The 4th Chamber of TJCE Decided on February 5 to Maintain the Conviction of Enel to Pay R$ 10 Thousand for Moral Damages After Illegal Energy Cut and Undue Negative Registration, with Service Failure Between November and December 2021

Appeal Denied by the 4th Chamber of TJCE

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The 4th Chamber of TJCE Decided on February 5 to Maintain the Conviction of Enel to Pay R$ 10 Thousand for Moral Damages After Illegal Energy Cut and Undue Negative Registration, with Service Failure Between November and December 2021

Appeal Denied by the 4th Chamber of TJCE

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Almost 6,000 residents live concentrated along a single street nearly 9 km long in the interior of Poland. Houses form a continuous row, and behind them, narrow agricultural strips emerge, creating one of the most unusual rural patterns in Europe.

Chinese woman planted trees for decades while sand buried part of her house, received $5,000 from an American in 1999, and helped transform the desert into a forest of 8 million trees in China.

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