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Promoting Interaction And Fostering New Experiences For The Audience. The Initiative Aims To Strengthen The Relationship With Customers And Provide Even More Convenience And Ease Of Access To The Services Offered. The Event Featured Authorities And Representatives From The Market, Consolidating The Importance And Relevance Of The New Portal For The Company And Its Target Audience.
The Channel Is Available On The Website www.canalcliente.petrobras.com.br.
To Manage Its Customers In The New Medium, Petrobras Signed A Contract With The 360 Platform From Salesforce, A Leader In The Global CRM Market. ‘As One Of The Largest Energy Companies On The Planet, Petrobras Is Implementing A Channel That Can Be Enhanced To Provide An Even Better Experience For The Customer. The Predictive Artificial Intelligence Technology From Salesforce Is Already Contributing To The Classification Of Demands, Assisting Employees In Resolving Customer Requests More Efficiently’, Highlighted Carlos Cotrim, Vice President Of Sales At Salesforce.
New Customer Service Channel From Petrobras
The System Offers A Variety Of Services, Such As Electronic Invoices, Billing Documents, Balances And Financial Activities, Requests And Modifications, Scheduling And Tracking Deliveries (By Land, Pipeline, Maritime), Product Quality Certificates, Pricing Information, General Sales Terms, Order Reports And Product Withdrawals, Among Other Options.
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The New Channel Uses Artificial Intelligence, Chatbot And Other Cloud Technologies, Aiming To Streamline Marketing, Sales And Customer Service Processes. According To Claudio Schlosser, Director Of Commercialization, Logistics And Markets At Petrobras, The Tool Will Provide Greater System Integration And Processes, Offering More Transparency, Traceability And Ease For The Customer Journey. **We Are Investing For A Better Commercial Management And Market Engagement. The New Channel Enhances Analytical Capacity And The Quality Of Decisions And, For The User, Provides A Better Experience And Convenience**.
Doing Business With Petrobras Has Become Easier. On 12/01, The Company Unveiled Its Latest Customer Relationship Channel Focused On Commercial Transactions At The Research, Development And Innovation Center (Cenpes). The Customer Channel Petrobras Is The E-Commerce Platform That Allows Customers To Execute And Monitor All Stages Of The Commercial, Operational And Financial Processes.
Source: Petrobras
