Queiroz Galvão Increases Focus on Business Through Outsourcing Services with One of Brazil's Largest IT Companies

Queiroz Galvão Increases Focus on Business Through Outsourcing Services with One of Brazil’s Largest IT Companies

Written by Flavia Marinho

Published on 06/07/2021 at 17:44

Trabalhador da construção civil na empresa Queiroz Galvão / Fonte Google

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With an Average of 3,000 Service Requests per Month, Queiroz Galvão’s IT Team Devotes More Time to Client Projects, Without Worrying About Internal Issues

Quality Nextech, one of the leading IT service companies in Brazil, has been serving Queiroz Galvão, one of the largest business groups in the country, since 2017, in a field support contract aimed at maintaining the availability of the Group’s technology users, and has already handled over 11,000 service requests.

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The relationship between the companies started in 2016, and since then Quality has been responsible for the Service Desk for over 1,400 employees, including desktops and laptops, in fixed locations in Rio de Janeiro, São Paulo, and Recife, as well as providing support in major cities across Brazil through partners.

Queiroz Galvão’s IT team, made up of 27 employees, found in Quality Nextech a partner that freed up more than 70% of the work hours that were previously dedicated to user requests.

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Queiroz Galvão 100% Integrated

According to Marcello Borges, the increasingly intertwined physical and digital worlds required the company to have efficient integration technology, and once again they turned to Quality for a consulting project to implement the WS02 platform (API and microservices management platform). “We integrated absolutely everything, and Quality, with WSO2, deployed and trained a team of six people. This way, we achieved more agility, speed, and reliability, essential for our mixed environment,” explains the executive.

Among the benefits highlighted by Queiroz Galvão’s CIO, both in Service Desk support and integration with the WSO2 platform, are greater transparency in routines, cost reduction, financial gains, organization of the environment, an increase in SLA service levels to around 97%, and a more engaged team with the business.

“Today, with Quality Nextech, Queiroz Galvão’s IT is much more strategic, especially in the current moment we are experiencing with a focus on Industry 4.0. Having a team fully directed towards the business and an integration platform significantly enhances the customer experience,” Borges concludes.

Borges Highlights Future Opportunities with Quality Nextech to Accelerate Digital Transformation.

Quality assists its clients in developing digital solutions, service integrations, process automation with RPA, IT outsourcing, and GRC. Typically, it starts the transformation with IT Outsourcing, total Data Center, and Systems of the client, applying robotic process automation, increasing the productivity of IT Operations, enhancing with chatbots, BI, Machine Learning, and developing integrated digital channels and business platforms, concluding with GRC platforms for better verification, governance, and internal controls of rules and regulations in the client’s sector.

The company has successful cases in industries, airports, retail, commerce, telecom, healthcare, agribusiness, hospitals, energy generation and distribution, oil and gas, construction, insurance, transportation, service providers, clinics, financial institutions, large and medium banks, as well as federal and state government institutions, being one of the largest IT companies in Brazil, with more than 1,500 employees, headquartered in RJ, and branches in SP, PR, and Mexico.

Queiroz Galvão Increases Focus on Business Through Outsourcing Services with One of Brazil’s Largest IT Companies

With an Average of 3,000 Service Requests per Month, Queiroz Galvão’s IT Team Devotes More Time to Client Projects, Without Worrying About Internal Issues

Read Also

Queiroz Galvão 100% Integrated

Borges Highlights Future Opportunities with Quality Nextech to Accelerate Digital Transformation.

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Queiroz Galvão Increases Focus on Business Through Outsourcing Services with One of Brazil’s Largest IT Companies

With an Average of 3,000 Service Requests per Month, Queiroz Galvão’s IT Team Devotes More Time to Client Projects, Without Worrying About Internal Issues

Read Also

Queiroz Galvão 100% Integrated

Borges Highlights Future Opportunities with Quality Nextech to Accelerate Digital Transformation.

Engineers want to carve through Africa with a giant canal to bring water from the world’s second-largest river to a dying lake on the edge of the Sahara Desert that has already lost 90% of its water.

A giant brown band visible from space, approximately 8,850 kilometers long, connected Africa to America in the Atlantic Ocean, and satellites revealed that it is neither land nor pollution, but the largest accumulation of seaweed in the world, which broke records in 2025.

Workers were opening a modern road in Dover when they found, 6 meters below the asphalt, a 3,500-year-old boat made of stitched oak and plant fibers.

Instead of burning or burying old tires, an American city is transforming about 2,000 of them into the street itself, paving its first sections with a quieter and more durable rubber asphalt.

In just one cast, fishermen are surprised to capture 14,096 mullets in Bombinhas and close a historic season with 58,000 fish; scene recorded in the Santa Catarina paradise marks the last day of the 2026 season.

Consumers eat six times more chicken than in the 1960s, global meat supply quadruples in 60 years, and FAO report reveals the invisible cost on the plate: livestock could drive 80% of the increase in agricultural emissions over the next decade.

Motorcyclist sees excavator arriving at the edge of a river in Bosnia, calls neighbors in minutes and turns a hydroelectric project into a resistance lasting more than 10 years with five expired concessions.

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Scientists may have found an absurd clue about how life began on Earth: mineral nanoparticles might have used light, heat, and electricity to transform non-living matter into the first biological building blocks.

McDonald’s seems to sell burgers, but behind the scenes it involves real estate, rent, and strict contracts: in Brazil, a franchisee can invest up to R$ 4.5 million, give up part of the revenue, and still lose the store at the end of the agreement.

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