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Unimed, one of the largest health cooperatives in Brazil, has an unmissable opportunity for a customer service assistant. With attractive benefits, part-time hours, and an environment that values diversity and inclusion, this is your chance to boost your career in a renowned company.
In an increasingly competitive job market, finding an opportunity that combines professional development, attractive benefits, and a welcoming work environment is the desire of many.
Unimed, one of the largest health cooperatives in Brazil, is offering a position for a customer service assistant, providing exactly this ideal combination.
Opportunity at Unimed
With over 50 years of history, Unimed has established itself as a reference in health services in the country.
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The cooperative is recognized not only for the excellence in serving its customers but also for the care and appreciation of its employees.
The position of customer service assistant is for an in-person regime, with direct hiring, and offers working hours from 8 AM to 2 PM, ideal for those looking to balance professional and personal life.
Main Responsibilities of the Position
The hired professional will play an essential role in ensuring the satisfaction of Unimed’s clients. Among the main responsibilities are:
- Customer Service: providing in-person and back-office support, clarifying doubts about contracted coverage, authorizations, cancellations, registration changes, reimbursements, and scheduling.
- Demand Management: constantly monitoring customer requests, ensuring deadlines are met, and delivering appropriate solutions.
- Interaction with the Provider Network: maintaining efficient communication with Unimed’s service providers, ensuring that customer needs are met according to the cooperative’s standards.
- Monitoring Deadlines: ensuring that all requests are processed promptly while maintaining transparent communication with the applicants.
Desired Requirements and Skills
To apply for the position, it is important that the professional meets some requirements and possesses specific skills:
- Computer Skills: familiarity with tools such as word processors, spreadsheets, presentations, email, and internet browsing.
- Good Communication: communication skills are essential for customer service and interaction with other departments of the company.
Benefits and Compensation
Unimed offers a benefits package aimed at ensuring the quality of life and well-being of its employees:
- Compensation: R$1,728.05.
- Meal/Food Voucher: R$638.00.
- Childcare and Education Assistance: support for employees with children and those seeking qualification.
- Transportation Voucher: facilitates commuting to the workplace.
- Gym Platform: promotes health and physical well-being.
- Health and Dental Insurance: available for employees residing in Greater Florianópolis.
- Career Plan, Positions, and Salaries: growth opportunities within the company.
- Birthday Month Day Off: benefit to celebrate the date in a special way.
Inclusive Culture and Diversity at Unimed
Unimed stands out for promoting a work environment where diversity and inclusion are valued.
The cooperative adopts practices of equal opportunities and respect, regardless of gender, sexual orientation, race, religion, or disability. This inclusive culture contributes to a more welcoming and diverse workplace.
Selection Process
The selection process for the customer service assistant position at Unimed is structured in stages aimed at identifying candidates most aligned with the cooperative’s values and objectives:
- Registration: candidates must fill out an application form on Unimed’s official website.
- Behavioral Test: evaluation of candidates’ profiles and their interaction skills in the work environment.
- Interview: discussion about candidates’ experiences and qualifications.
- Hiring: approved candidates will be hired for the position.
How to Apply
Interested candidates should visit the official Unimed website and fill out the application form, ensuring that all information is up-to-date and correct. It is important to pay attention to deadlines and stages of the selection process.
The position of customer service assistant at Unimed represents an excellent opportunity for professionals seeking development in a renowned health cooperative that values inclusion, well-being, and the growth of its employees.
With an attractive benefits package and a welcoming work environment, Unimed reaffirms its commitment to excellence and appreciation of its team.
Have you ever thought about being part of a team that values diversity and offers real opportunities for professional growth?
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