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With A Salary of R$ 2,500, Remote Position Includes Provision of Laptop and Corporate Cell Phone; Learn About the Requirements and How to Apply

Written by Valdemar Medeiros
Published on 23/04/2025 at 09:10
Com salário de R$ 2.500, vaga home office inclui fornecimento de equipamentos; saiba os requisitos e como participar
Foto: CANVA
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Select Process Open at 2Com Consulting to Work from Home as Customer Success N3; Check the Requirements to Fill the Home Office Position

A new home office position has been opened for the role of Customer Success N3, with a salary of R$ 2,500 and a full benefits package, including the provision of equipment, such as a laptop and corporate phone. The company, whose name has not been disclosed, is accepting applications until June 14, 2025, and is looking for professionals with experience in customer service, good communication, and proficiency in digital support tools.

This is an attractive opportunity, especially for those who wish to work from home with stability and prospects for professional development. The position is part of an increasingly valued sector in the market: customer success (Customer Success), which is essential for ensuring consumer loyalty and the good performance of companies in various segments.

What Does a Customer Success Professional Do?

The role of Customer Success (or customer success) has been gaining prominence in Brazil and worldwide. Its main objective is to ensure that the customer achieves the expected results when using a product or service. Unlike traditional support, Customer Success operates proactively, tracking the customer’s journey and offering solutions even before problems arise.

Those who fill the home office position as Customer Success N3 will have a series of strategic responsibilities:

  • Track the customer journey from onboarding to ongoing use of the provided solution;
  • Resolve questions and issues via chat, email, and phone;
  • Identify opportunities for upsell, that is, offer additional products that better meet customers’ needs;
  • Monitor satisfaction metrics, such as NPS (Net Promoter Score), to measure consumer experience;
  • Collaborate with other areas of the company to align processes and create an integrated experience;
  • Develop support content, such as tutorials and FAQs;
  • Conduct strategic follow-ups with the customer base.

Requirements to Participate in the Select Process and Fill the Home Office Position

To apply for the home office position, it is necessary to have previous experience in customer service or related areas, as well as some specific skills that have become essential in this field. Check the main requirements:

  • Previous experience in Customer Success, technical support, or customer service;
  • Familiarity with service tools, such as MoviDesk and Zendesk;
  • Good verbal and written communication;
  • Ability to proactively solve problems;
  • Empathy and patience, especially when dealing with difficult customers;
  • Basic knowledge of performance metrics, such as NPS and churn;
  • Organization and management of multiple demands.

ACCESS THE SELECT PROCESS HERE

The select process is open until June 14, 2025, and is conducted entirely remotely. The company does not require specific higher education, but values relevant courses, certifications, and practical experience.

Benefits Offered by the Hiring Company

In addition to a salary of R$ 2,500.00, the home office position includes a robust list of benefits, making it even more attractive in a highly competitive market for good remote positions. Among the main attractions are:

  • Food voucher, to assist with daily expenses;
  • Unimed health plan, with extensive medical coverage;
  • Cultural voucher, promoting cultural and leisure activities;
  • Birthday day off, a nice differential offered by the company;
  • Provision of equipment, including laptop and corporate phone;
  • Incentive for pursuing certifications and training courses;
  • Collaborative work environment, with an inclusive organizational culture;
  • Total flexibility to work from home, respecting the routine and productivity of the professional.

This remote work model is consolidating as an irreversible trend in the technology and service markets, especially after the pandemic. For many professionals, the chance to work from home with quality of life and adequate infrastructure is one of the biggest differentiators when choosing a position.

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Valdemar Medeiros

Graduated in Journalism and Marketing, he is the author of over 20,000 articles that have reached millions of readers in Brazil and abroad. He has written for brands and media outlets such as 99, Natura, O Boticário, CPG – Click Petróleo e Gás, Agência Raccon, among others. A specialist in the Automotive Industry, Technology, Careers (employability and courses), Economy, and other topics. For contact and editorial suggestions: valdemarmedeiros4@gmail.com. We do not accept resumes!

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