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The delivery order account is from the profile Number Teddie on X and it was not confirmed, as the author did not respond to PEGN and iFood, the mentioned app, attempted contact without success. A Consumer Rights lawyer explains what to do in such cases.
A customer claims to have ordered a portion of homemade beans via delivery and received a closed and raw package of the food, to cook at home, without being refunded, in a case that went viral. The episode was shared in a post on X and covered by the magazine PEGN, and the account is attributed to the profile Number Teddie, responsible for a viral post with almost 1 million views on May 27.
The case, however, was not independently confirmed. According to the profile’s account, when ordering food through an app and requesting the portion of beans separately, the establishment allegedly sent the closed package, and contact with the delivery company did not result in a refund. The author of the post did not respond to PEGN’s interview requests, iFood, the mentioned app, tried to contact the customer through X without success, and to guide the consumer, the report consulted lawyer Giordano Malucelli, a specialist in Consumer Rights.
The bean order that turned into a raw package in delivery
The confusion began with a simple food order. Using a delivery app, the customer ordered a portion of homemade beans separately, the kind that usually arrives ready to eat. Instead, what was allegedly delivered was a closed and raw package of the food, as if the person needed to cook the beans at home before consuming.
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The frustration increased when trying to resolve the issue. Sharing the episode on social media, the profile mentioned contacting the company responsible for the delivery and not getting a refund for the amount paid. The post spread quickly and accumulated almost 1 million views, turning a bean order into a national topic about delivery failures.
The reaction on social media and users’ jokes
The tone of the comments was one of surprise mixed with humor. Many people reacted with jokes, while others showed empathy and shared similar problems with delivery apps. One user joked that if the beans were homemade, the task of cooking was up to the customer: “The beans are homemade, you have to make them,” they quipped.
Other comments took the joke to the limit. Some imagined what would happen if the order was for rice, vinaigrette, and farofa, with the customer receiving packages of rice and flour and a basket of tomatoes and onions to prepare everything themselves. Behind the mockery, the case touched on a common complaint from those who use delivery services and receive something different from what they ordered.
iFood and the author of the post did not confirm the case
The story went viral but remained without official confirmation. iFood, the delivery app mentioned in the post, tried to contact the customer through X itself, but there was no response to requests for comment by the time the report was closed. The author of the post also did not respond to interview attempts, and the space for their version remains open.
Therefore, the episode remains the version of one of the parties. Despite the huge reach on social media, the account of the raw bean package in the delivery has not undergone independent verification, and neither the customer nor the platform publicly detailed what actually happened with the order. The case serves more as a consumer alert than a closed fact.
A customer claims to have ordered homemade beans via delivery and received a closed and raw package, without a refund, in a story that went viral on X with almost 1 million views and generated jokes and empathy on social media. However, the episode remains without independent confirmation, as the author did not respond to the report and iFood, the mentioned app, tried to contact without success. Regardless of the outcome, the Consumer Defense Code guarantees clear rights when the order arrives differently from what was advertised, from the requirement for correction and exchange to the refund of the amount, with the possibility of resorting to Procon or the Small Claims Court if the problem is not resolved.
And you, have you ever received a delivery order completely different from what you expected and were left without a solution, or did you get a refund? Share your experience and exchange ideas with other readers about consumer rights, respecting different views.
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